Electrical Service Customer Management

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Electrical service customer management software helps you streamline back-office and field worker communication. In addition to providing a central hub for all information, our software also automates some menial tasks so you can focus on growing sales and finding new clients. This allows you to easily access customer information like service history and special requests to provide personalized service. Service Point Pro offers a variety of cutting-edge solutions to help improve your relationship with your customers and free up administrative tasks so that you can spend more time growing your business.

Track Potential Sales Leads

Often, while your master electricians are out repairing circuit breakers and installing lighting systems, the back office is busy handling customer service inquiries, assembling estimates, and tracking invoices. Electrical service software can automate these tasks so that your staff has more time to spend on finding new customers and growing the business.

Service Point Pro’s systems also provide a clear line of communication between the office and field technicians. This will help reduce calls that go unanswered or data that gets lost in translation between teams. We also offer a client portal that allows your customers to book services from one location. This reduces the time your team spends on phone scheduling and dispatching, and it helps customers pay faster with e-signature and online payment options.
We also have tools that can help companies improve their first-time fix rates and reduce administrative costs. We also provide field technicians with digital proof of work, making it easier for them to maintain compliance and safety documentation.

Streamline Internal Communications

Getting in touch with clients and responding to their requests is a top priority for many electrical businesses. Customer relations software helps to streamline communications between office staff and field technicians so that customers are taken care of in an accurate and timely manner.

For example, our software can update customers on the day of and the day ahead of their appointment by sending an automated text message. They can also keep a client updated on their technician’s location in real time, making it easier for them to know what time they will arrive.

We offer a full-featured CRM solution for electricians that can help you manage back-office tasks and your field teams. It allows you to schedule and dispatch appointments, send quotes, track calls, process payments, and more.

Gain Better Insight Into Your Business

The ability to rely on software for your electrical business can help you streamline internal communications. This can be beneficial because it reduces the number of calls between the office and technicians, allows you to track work orders, and allows you to send and receive reports in real-time.

It also eliminates the need to return to the office and hand in manual work orders. Instead, your electricians can clock in and out of their shift via the app, and their GPS location & time of check-in is recorded for future reference. Another benefit of implementing an electrical service software system is that customers can easily send invoices from the field, which helps your team get paid faster. Additionally, a paperless process helps your company maintain a clean and professional image.

Organize Customer Requests

One of the most common reasons electrical service businesses decided to use customer service software is that it makes it easier to respond to requests in an accurate and timely manner. Service Point Pro’s advanced software tools allow business owners to track important information like customer history and special requests so they can provide personalized customer service that keeps customers coming back.

Following up with customers about their service appointments and updating them on the day of their appointment are two other time-consuming tasks that many businesses handle on a daily basis. One of our software tools for electrical contractors allows you to send customers automated "satisfaction survey" text messages that ask for feedback and allow them to keep in touch with the status of their appointments.

Improve Overall Customer Service

When customers call their electrical service provider, they expect their requests to be answered in a reasonable amount of time. If this doesn’t happen, it can cause frustration for both the client and the company. Updating customers about their appointments and keeping them updated on their technician’s arrival time are two time-consuming tasks. Electrical customer service software can make these processes easier and more efficient for both parties.

By implementing electrical service customer management software, your electrician business can make clients happier when their requests are answered in an organized and effective manner. The software will also help you track performance metrics, record complete project documentation templates, and much more. This will allow you to grow your client base and increase your bottom line.

Contact ServicePoint Pro Today

If you are interested in growing and managing your business with Service Point Pro, reach out to us today to schedule a demo and discover what we have to offer.

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