Electrical Service Customer Management

Often, while your master electricians are out repairing circuit breakers and installing lighting systems, the back office is busy handling customer service inquiries, assembling estimates, and tracking invoices. Electrical service software can automate these tasks so that your staff has more time to spend on finding new customers and growing the business.

Service Point Pro’s systems also provide a clear line of communication between the office and field technicians. This will help reduce calls that go unanswered or data that gets lost in translation between teams. We also offer a client portal that allows your customers to book services from one location. This reduces the time your team spends on phone scheduling and dispatching, and it helps customers pay faster with e-signature and online payment options.
We also have tools that can help companies improve their first-time fix rates and reduce administrative costs. We also provide field technicians with digital proof of work, making it easier for them to maintain compliance and safety documentation.

Getting in touch with clients and responding to their requests is a top priority for many electrical businesses. Customer relations software helps to streamline communications between office staff and field technicians so that customers are taken care of in an accurate and timely manner.

For example, our software can update customers on the day of and the day ahead of their appointment by sending an automated text message. They can also keep a client updated on their technician’s location in real time, making it easier for them to know what time they will arrive.

We offer a full-featured CRM solution for electricians that can help you manage back-office tasks and your field teams. It allows you to schedule and dispatch appointments, send quotes, track calls, process payments, and more.

The ability to rely on software for your electrical business can help you streamline internal communications. This can be beneficial because it reduces the number of calls between the office and technicians, allows you to track work orders, and allows you to send and receive reports in real-time.

It also eliminates the need to return to the office and hand in manual work orders. Instead, your electricians can clock in and out of their shift via the app, and their GPS location & time of check-in is recorded for future reference. Another benefit of implementing an electrical service software system is that customers can easily send invoices from the field, which helps your team get paid faster. Additionally, a paperless process helps your company maintain a clean and professional image.

When customers call their electrical service provider, they expect their requests to be answered in a reasonable amount of time. If this doesn’t happen, it can cause frustration for both the client and the company. Updating customers about their appointments and keeping them updated on their technician’s arrival time are two time-consuming tasks. Electrical customer service software can make these processes easier and more efficient for both parties.

By implementing electrical service customer management software, your electrician business can make clients happier when their requests are answered in an organized and effective manner. The software will also help you track performance metrics, record complete project documentation templates, and much more. This will allow you to grow your client base and increase your bottom line.